By Andrew Smith
9 Ways to Shorten Backlog and Improve Customer Experience
An overwhelming majority of the Home Improvement Industry has a lot of work to complete over the next few months, thanks to delays from covid and resources. To help turn your backlog curse into a blessing, John Kenney from Cotney Consulting will talk us through 9 of the latest and most significant strategies that owners and managers can put into action right away and safely navigate the months ahead.
Topics for Discussion
Meet the Presenter
John Kenney, CEO & Author
John H. Kenney III has worked for multiple Top 100 Roofing Contractors and is intimately familiar with all aspects of roofing production, estimates, operations, sales, marketing, and overall business processes. During his tenure, John ran business units associated with delivering excellent workmanship and unparalleled customer service while ensuring healthy net profits for his company.
As one of the top full-service legal and consulting firms serving the Roofing Contractor Community, Cotney Consulting prides itself on its customer-first approach to the practice of law and provides everything from negotiated solutions to hard-fought aggressive results through litigation.