November 2, 2021
By Ashish Sanal

Industry Consultancy | Our Discussion with Mark Olsen

Season 2 : Episode 5 – Industry Consultancy

On this episode, I’m joined by Mark Olsen of Krumwiede Home Pros to discuss the trendy consulting space. As a member of the Leap Customer Advisory Board, Mark shares valuable industry insights, market trends and product feedback. With so many companies looking for help with various aspects of their business, such as an inexperience in a specific field or a desire to increase performance, Mark talks about the pros and cons, what to look for, and how to find the best one. He’ll share his advice such as the right questions to ask, the difference between consulting organizations and solo consultants, and where he sees companies not happy or not having success with consultants.

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The Guest Speaker

Mark Olsen has dedicated his career to continuing the legacy established by his granduncle many years ago. He spent his summers growing up working in the field learning all aspects of the remodeling industry since High School. Out of College in the early 2000s, Mark went right back to Krumwiede and started from scratch. He got involved with leadership roles and develop company processes designed around creating 100% customer satisfaction. This does not happen overnight and takes proper management styles. Mark now a Co-Owner of Krumwiede Home Pros with his brother is dedicated to adding value to their customers’ homes while fostering a pleasant experience throughout the job progress. Throughout the years the brothers have taken some of the industry’s top accolades in becoming nationally ranked in Remodelers Top 500 category and winning the Big50 Award for top replacement contractors in the Nation. 

Our Host

Thomas Basch, Head of Customer Experience at Leap. Starting in this industry 20 years ago, Tom never realized what went into making a home-improvement business successful. Now, having met with thousands of contractors, helping adopt technology, and watching them grow, he’s excited to invite in a variety of guests

Thomas Basch, Leap's Head of Customer Experience

New Episode Every Other Thursday!

Please listen, learn, and most importantly enjoy! We appreciate reviews and ratings so these resources can be useful to more business owners and colleagues in the home improvement industry. Feel free to reach out to marketing@leaptodigital.com with suggestions on new podcast topics that you would like to hear!

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Learn More About Leap

Leap is a subscription-based software that home service contractors use to digitize their business – digital contracts, estimates, documents, financing, and more! Leap integrates with top home improvement software! Using Leap companies eliminate redundancies and errors.

This blog post reflects the opinions of the author and may or may not reflect the opinion of Leap (Leaptodigital.com).