ProTalks – Episode 4

Generating Social Proof in Your Business

On this episode of ProTalks, Danielle Basch sits down with Stephen Spence, Managing Director at Project Map It. The two chat candidly about why collecting social proof is so important in the digital age, how to build a digital portfolio for clients, and how to collect reviews from happy customers. 

Episode: 004

Location: Columbia, MD

Guest: Stephen Spence

In This Episode

As Managing Director of Project Map It, Stephen Spence has a ton of insight on the ways that social proof impacts business performance in the digital age. He shares actionable tips for home improvement industry businesses for creating social proof for prospective customers by using your website, portfolios and reviews. 

  • Why you should be able to show work you’ve done in the neighborhood 
  • The best time to ask customers for a review (and how!) 
  • The reason you should prioritize the impression your website is making 
  • How to personalize and automate the lead nurturing experience 
“Your website’s going to talk to more people than all of your sales reps combined. I don’t think a lot of contractors realize that or believe it, but it’s true.
We’re in a digital era these days. The people that contractors are presenting to are more millennials, younger people that were digital natives, so they’re on their phone literally going to your website and looking up your Google reviews in seconds.” 
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